SMS & email reminders

Reminders That Actually Reduce No-Shows

Most no-shows aren’t malicious — people simply forget. A well-timed reminder turns a forgotten slot into a kept appointment. Keptbookings automatically nudges clients before their visit by both text and email, so the message reaches them wherever they actually pay attention.

You don’t lift a finger after setup. The moment a client books, the reminder schedule is set, and Keptbookings handles the rest right up to the appointment. That’s hours of manual texting and "just confirming for tomorrow!" messages off your plate every week.

• SMS and email reminders included — not a paid add-on
• Sent automatically from the moment a client books
• Delivery tracking confirms each reminder was actually sent
• Branded with your business name so clients recognize it

SMS Is Included — Not Locked Behind a Higher Tier

This is where Keptbookings quietly beats the competition. Plenty of booking tools either charge extra for text reminders or, like Acuity’s starter plan, simply don’t offer SMS at all — leaving you to rely on email alone, which clients ignore far more often. Keptbookings includes both SMS and email on every plan, including the free tier.

Text reminders consistently get opened where emails sit unread, so this isn’t a minor feature — it’s often the difference between a full day and a half-empty one. With Keptbookings you don’t have to upgrade or buy a bolt-on to get the channel that works best.

Know Your Messages Landed

A reminder you can’t verify is just hope. Keptbookings gives you delivery tracking on every message, so you can see that a client’s reminder was actually sent rather than wondering whether your no-show "forgot" or never got the text. That visibility matters most for high-value bookings where a single miss costs real money.

Paired with deposits and card-on-file protection, reminders become part of a complete no-show defense: the client is reminded, they have skin in the game, and you have a record. Together they shrink your no-show rate far more than any one feature alone.

Set It Once, Then Forget It

Reminders shouldn’t be another task on your list — they should quietly remove tasks from it. With Keptbookings you configure your reminder approach once during setup, and from then on every new booking inherits it automatically. There’s no per-appointment fiddling, no copy-pasting confirmation texts, no remembering who you’ve already messaged.

For a busy solo pro, that easily adds up to an hour or more a week reclaimed — time that used to disappear into "just confirming for tomorrow" messages. For a small team, it means every provider’s clients are reminded consistently without anyone owning the chore. The software handles the follow-through so you can stay focused on the chair in front of you.

• Configure once during setup — applies to every future booking
• No manual per-appointment texting or copy-paste
• Consistent across every provider on a team