Packages and longer treatments are the costly no-shows
A day spa sells more than single services. Packages combine a facial, a massage, and add-ons into a long, multi-room block, and those are exactly the appointments that hurt when they ghost, because you have committed two providers and several rooms to one booking. A no-show there is not one empty chair; it is a chunk of your day’s capacity gone.
Keptbookings lets you require a deposit on packages and longer treatments while keeping quick single services on card-on-file. The deposit applies to the package total, so guests lose nothing, and a booking that ties up multiple rooms finally carries the commitment it should.
- Deposits on packages and multi-service bookings.
- Card-on-file for single services and regulars.
- Protection scaled to how much capacity a booking ties up.
Coordinate multiple providers under one schedule
A spa juggles several providers, rooms, and treatment timelines at once. Keptbookings gives each provider their own availability under one spa account, so a guest can book a sequence of services that lines up correctly instead of double-booking a single therapist. The flat Team plan covers up to six providers without per-seat pricing.
Guests book through your branded page with guest checkout, so there is no account to create. They see real availability, choose their services, and leave a card in one flow, and you keep one clean schedule across the whole spa.
No-show protection that cannot be gamed
A cancellation policy without a verified card is just words, and a multi-room package is the worst booking to lose to a fake or deleted card. Many tools store a card without checking it; others let guests remove it after booking, quietly voiding your protection right when it matters most.
Keptbookings validates the card with Stripe at booking and rejects invalid cards before the booking is confirmed. If a guest removes their card before the appointment, you are alerted in time to follow up. Deposits and fees collect through Stripe with next-day payouts and no fund holds.
- Cards validated at booking, not blindly stored.
- Alerts when a guest removes a card early.
- Fees and deposits that collect and pay out next day.
Intake and a branded booking experience
Keptbookings lets you collect intake at booking, so guests complete health and preference questions before they arrive and your therapists are prepared. The booking page is branded to your spa and embeds on your own site, so guests book in your environment rather than a generic marketplace.
For spas that keep formal clinical records, note that Keptbookings is booking and intake software, not an EMR. It handles scheduling, reminders, intake, and deposits, while any medical charting stays in your own system.
Flat price, zero commission, your guests stay yours
Commission apps take a percentage of every treatment, which across a full spa menu is a large recurring tax, and marketplaces can surface your guests to competitors. Keptbookings does neither. No marketplace, no discovery feed, zero commission. You pay one flat price: a flat $49 for up to six providers on Team, with a free tier of 20 appointments a month.
Run the math: a spa doing $15,000 a month in online bookings on a twenty-percent commission hands over $3,000. On a flat Team plan, that stays with the spa. Your guest list exports in one click and imports for free.